Snag Reservations – Terms of Service
Effective Date: March 3, 2026. These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Snag Reservations, LLC, a New York limited liability company (“Snag Reservations,” “Snag,” “we,” “us,” or “our”). These Terms govern your access to and use of the Snag websites, mobile applications, and related services branded as “Snag” and “Snag Reservations” (collectively, the “Service”). By creating an account, providing credentials, configuring automated booking parameters, purchasing a subscription, or otherwise using the Service, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not access or use the Service. You represent and warrant that you are at least eighteen (18) years of age and have full authority to enter into this agreement.
1. Service Description
1.1. The Service. Snag provides automated and user-directed reservation, booking, and ordering assistance for various third-party restaurant platforms, including, but not limited to, Resy, OpenTable, Tock, SevenRooms, DoorDash, and other similar systems (each a “Third-Party Platform”).
1.2. No Ownership of Third-Party Platforms. Snag does not own, operate, manage, or control any restaurant or Third-Party Platform and makes no guarantees as to reservation availability, confirmation, pricing, seating, cancellation policies, food quality, or fulfillment of orders.
2. Agency and Limited Authorization
2.1. Appointment as Agent. You appoint Snag as your limited agent solely to submit reservation requests, bookings, or orders through your Third-Party Platform accounts, as directly instructed by you or as configured by your chosen automation preferences.
2.2. User Responsibility. You assume sole responsibility for all booking configurations and decisions. Snag acts only on configurations or instructions you provide.
3. Automated Interactions, Risk, and Third-Party Platforms
3.1. Nature of the Service. The Service consists of software tools that monitor Third-Party Platforms and, subject to your configuration, submit reservation requests on your behalf. Snag does not guarantee that any reservation will be obtained. Subscription fees are solely for access to and use of the Service, and do not guarantee any outcome.
3.2. Use with Third-Party Platforms. Your use of the Service to interact with Third-Party Platforms is at your own risk. Third-Party Platforms are not owned or controlled by Snag, and may modify their systems or restrict access at their discretion. Snag does not represent or warrant that any use of the Service will comply with the terms, policies, or procedures of Third-Party Platforms. Your accounts may be subject to restriction, suspension, or termination by such platforms. Snag bears no responsibility for loss of access, account status, loyalty points, or benefits relating to your accounts.
3.3. User Authorization and Credentials. By connecting or authorizing a Third-Party Platform account, you represent and warrant your legal right to access and use that account, and authorize Snag as your limited agent solely for reservation requests according to your preferences. You remain responsible for complying with any agreements you have with Third-Party Platforms.
3.4. Financial Authorization and Fees. By enabling automated booking, you provide standing authorization for Snag to initiate bookings that may incur deposits, prepayments, cancellation fees, penalties, or no-show charges as imposed by Third-Party Platforms or restaurants. You are solely responsible for all such charges and agree that Snag is not a party to any reservation or payment contract with restaurants or platforms.
4. Security and Financial Responsibility
4.1. Security. Snag implements commercially reasonable security measures, including encryption at rest for stored credentials. No system can be guaranteed to be perfectly secure. You accept the inherent risks of data transmission and storage, and are solely responsible for safeguarding your platform accounts against unauthorized access.
4.2. Reservation Charges. Directing Snag to submit a booking via your accounts authorizes Snag to act as your agent in transmitting booking requests. All charges—such as deposits, prepayments, taxes, penalties, or fees—are imposed directly by the restaurant or Third-Party Platform and not by Snag. Snag does not process, receive, or control payments. Disputes related to any charge must be resolved directly with the relevant entity.
5. Subscriptions and Fees
5.1. Recurring Billing. Enrolling in a paid subscription plan authorizes Snag to bill your payment method on a recurring basis until the subscription is cancelled.
5.2. Fee Policy. All fees are non-refundable except as otherwise required by law. Cancellations will stop future billing but not reverse prior charges. Snag may amend pricing upon notice; nonpayment may result in suspension of Service.
5.3. Subscription Nature. Subscriptions provide access to monitoring/automation tools and do not guarantee successful reservations.
5.4. Automatic Renewal Notice. Subscriptions automatically renew unless canceled prior to the end of the billing cycle. By subscribing, you consent to recurring charges.
5.5. Cancellation. You may cancel any time via your account dashboard. Cancellations stop future renewals but do not retroactively refund prior billing periods. The cancellation process is as simple as sign-up.
6. Acceptable Use
6.1. You must not resell reservations, engage in fraud, use false information, violate Third-Party Platform terms, or interfere with Service operation. Snag may suspend or terminate accounts in its sole discretion.
7. Warranties, Liability, and Indemnification
7.1. Disclaimer of Warranties. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SNAG MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR SERVICE AVAILABILITY.
7.2. Limitation of Liability. To the fullest extent permitted by law, Snag shall not be liable for: (a) Loss of Third-Party Platform accounts; (b) Lost reservations or profits; (c) Consequential or incidental damages; (d) Charges, fees, or penalties imposed by Third-Party Platforms or restaurants. In no event shall Snag’s total liability to you exceed the greater of (i) the amount paid by you to Snag in the preceding three (3) months or (ii) $100 USD. Certain jurisdictions may limit or prohibit the foregoing limitations.
7.3. Indemnification. You agree to indemnify, defend, and hold harmless Snag and its affiliates, directors, officers, and employees from any and all claims, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising directly or indirectly from your use of the Service, any charge incurred as a result, or your violation of these Terms or any Third-Party Platform terms.
8. Dispute Resolution
8.1. Mandatory Arbitration. All disputes shall be resolved exclusively by binding arbitration in accordance with the Consumer Rules of the American Arbitration Association (“AAA”). You hereby waive the right to participate in class actions or class-wide arbitration proceedings. Either party may pursue eligible claims in small claims court. You may opt out of arbitration within thirty (30) days of acceptance by providing written notice to legal@snag.com. These Terms are governed by the laws of the State of New York.
9. Miscellaneous
9.1. Non-Reliance. You acknowledge you have not relied upon any representation or warranty not expressly set forth in these Terms.
9.2. Electronic Consent. Your acceptance of these Terms using any electronic method constitutes your legally binding signature.
9.3. Amendment and Termination. Snag reserves the right to amend these Terms or suspend/terminate the Service at any time. Notice may be provided by posting an updated version on the Service. Continued use of the Service constitutes acceptance of all modifications. For questions or concerns, contact legal@snag.com.
10. Limitation of Liability
To the maximum extent permitted by law: Snag shall not be liable for loss of Third-Party Platform accounts, loss of reservations, lost profits or consequential damages, or charges imposed by restaurants or Third-Party Platforms. Snag’s total cumulative liability shall not exceed the greater of (a) the amount paid by you to Snag in the three (3) months preceding the claim, or (b) $100. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
11. Prohibited Use; No Scraping
You may not use robots, scrapers, spiders, data mining tools, or automated means to access or extract data from the Service. You may not reverse engineer, decompile, or attempt to derive source code, or use the Service for competitive analysis or replication. All software, data, and content provided through the Service are proprietary to Snag.
12. Force Majeure
Snag shall not be liable for failure or delay in performance due to causes beyond its reasonable control, including Third-Party Platform system changes, API modifications, Internet outages, payment processor failures, or government actions.